External Job Description Title Resource Group (TRG), a full-service title, settlement, and vendor management services company serving real estate companies, affinity groups, corporations and financial institutions has a new opportunity for an Account Manager to be responsible for managing our client relationship, title and closing process with assigned key client(s) and will be based out of our headquarters in Mount Laurel, NJ 08054.
Job Responsibilities: Business Development/Sales
Plan, develop and implement effective operations at existing and/or new sites. Meets with Client leaders to develop a customized title process for them if they are looking for a process that is different than what we have already. This person will let them know if we can do that and then will come back and work with our leaders to implement that. They find out what the client wants and don’t want and manage the expectations.
Work closely with executive level management to further develop operational excellence and increase sales and efficiencies across all sites. Work closely with our client field operations to continue to grow the business. We are a preferred vendor with the client but do not receive 100% of their business, so this person will work with the client’s leaders to provide additional services that will gain more business for us (conduct training, provide marketing materials, etc.).
Ensure a high level of customer satisfaction which includes responding to client concerns, developing solutions, providing follow-up on client matters, coordinating technology implementations, and managing TRG service commitments to ensure compliance. This is a Relationship Manager for resolving service level agreement issues. Reviews reports and identifies the issues and resolves them.
Data Analysis
Possess analytical expertise in analyzing data and creating action items to take back to the client and home office. This person builds the requirements for service analytics to build the reports.
Qualifications: High School diploma is required; Bachelor degree preferred. Strong understanding of real estate closing required. Demonstrated prior success in sales or business development is required. Minimum 4 years’ experience in the Mortgage, Title Insurance or Closing Industry with at least 2 years of business development, inside/outside sales, or customer service is required. Excellent interpersonal, organizational, customer service, communication skills and computer skills are essential. 50% travel required.
Title Resource Group, LLC, a subsidiary of Realogy Corporation, will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. Currency Amount of Travel Work At Home Realogy – 13 hours ago– save job – block
