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This course is one in a series of Courses that discuss ALTA Best Practices. This one covers Pillar7. The objective of the course is for the learner to complete the section of their policy and procedure manual for the pillars discussed in the course. Also, upon completion the learner will be confident that they will be able to pass an ALTA Best Practice audit for the pillars discussed in the course.

Pillar 7 is about adopting and maintaining written procedures for resolving consumer complaints. The course covers the 38 questions asked in the ALTA Pillar 7 Workbook so that the learner understands what is expected to by compliant. The course covers the Action Items report, Assessment Readiness, and Certification

A process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.

Streamline Consulting has done the research and put together the content for the course. Streamline Consulting is a privately owned company that was formed in order to meet the personnel, technical and business needs of Title Insurance Companies. They are advocates for their clients in all aspects of the title insurance industry.

While the nature of the business is the same in all states, the nuances of each title company, even within the same city, can be very different. Streamline customizes every project and product for each title company, regardless of size, location or products and services provided to their customers.

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Continuing Education

E-recording course available on Learntitle

April 19, 2015 admin

E-Recording…Today’s technology to streamline closing processes

E-Recording is a hot topic in the industry right now; especially as the market has slowed and title agents are trying to do more with less and gain competitive advantage.

The presentation will address doing business with digital documents and explain the e-recording process from the title industry perspective. During the presentation, we will review and outline eDocument legislation that permits e-recording both on a federal and state level. We will conclude by discussing the competitive advantages that e-recording brings to title agents specifically.

Learning Objectives

Participants will gain a better understanding of the e-recording industry and how to improve their overall workflow.

The education track of this session includes regulatory statutes as well as several facets of business operations. Participants will be able to leave this session empowered with knowledge that will help streamline their post closing process. Benefits of e-recording include:

Increased customer satisfaction
Improved agent/underwriter relationship
Streamlined post-closing workflow
Reduced per-transaction costs
Fewer file touches
More time for business development

About the Presenter

Vicki DiPasquale

Vicki DiPasquale, has more than 30 years in the title insurance and real estate industry working both with underwriters and agencies in many different states. She consulted on a Freddie Mac e-closing project in 2001 and has been an avid supporter of the e-recording process since its inception. Vicki has a Doctorate degree in Business Management and Organizational Leadership. She has an outstanding record of success in identifying business opportunities, developing strategies and implementing actions to boost business performance. With a focus on technology, Vicki recognizes the importance of innovation as a way to streamline business processes.