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This course is one in a series of Courses that discuss ALTA Best Practices. This one covers Pillar7. The objective of the course is for the learner to complete the section of their policy and procedure manual for the pillars discussed in the course. Also, upon completion the learner will be confident that they will be able to pass an ALTA Best Practice audit for the pillars discussed in the course.
Pillar 7 is about adopting and maintaining written procedures for resolving consumer complaints. The course covers the 38 questions asked in the ALTA Pillar 7 Workbook so that the learner understands what is expected to by compliant. The course covers the Action Items report, Assessment Readiness, and Certification
A process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.
Streamline Consulting has done the research and put together the content for the course. Streamline Consulting is a privately owned company that was formed in order to meet the personnel, technical and business needs of Title Insurance Companies. They are advocates for their clients in all aspects of the title insurance industry.
While the nature of the business is the same in all states, the nuances of each title company, even within the same city, can be very different. Streamline customizes every project and product for each title company, regardless of size, location or products and services provided to their customers.
ALTA Best Practices mentions “training your employees” 23 times throughout the 7 Workbooks they have published to make sure your title agency is compliant. Keeping track of all the employees, training modules, and training schedules can be a huge task for some agencies. Learntitle is here to help.
Nobody has time to take out of there day to get everyone together to go through a training session. Not a problem. We will take your training and convert it to online modules so that it will be available on demand. Learntitle will create a private catalog for your company where the courses will live. This private catalog will live on 