Investors Title Company – Harrisburg, PA
UNDERWRITER / SETTLEMENT PROCESSOR BANKERS SETTLEMENT SERVICES – CAPITAL REGION (Harrisburg, Pennsylvania) Position Objective: To perform underwriting and settlement duties and customer service as directed by Operations Officer. Position Responsibilities: Customer Service Communicate in a professional, courteous, pleasant and personal manner with clients and other employees on the telephone and in personal interactions. Receive and respond to customer inquiries received via phone, fax or email requesting status, rate quotes, title defects, clearing exceptions or general information. Underwriting/Production Understand and comply with ITIC’s underwriting principles and guidelines for all transactions. Keep abreast of changes to ITIC’s underwriting guidelines and apply to daily work. Type acceptable number of policies and endorsements according to agency production and quality goal. Ensure all information and documentation for file is assembled, accurate and forwarded to proper party. Learn and understand ITIC’s Title Policy System. Ensure critical title information is entered accurately and timely. Workflow Administration (if applicable) Receive order for title insurance via fax, email or phone. Order and track title and tax search from abstractor/examiner for all title requests (if applicable). Schedule closings and closers, verify places and times of closing, order continue/update (if applicable). Maintain information on clients, providers and lenders to ensure proper processing of title orders. Produce daily and monthly reports as indicated by Operations Officer. Maintain inventory of policy jackets, forms and promotional items. Maintenance of account receivables and pending files General Office Support (if applicable) Sort all incoming mail and faxes. Complete daily deposit of receivables in processing system and at bank in compliance with ITMS accounting standards. File all incoming mail with appropriate file. Order office supplies as needed. Closing (if applicable) Understand and comply with ITIC’s settlement and accounting guidelines for all transactions. Coordinate all aspects of the closing function and attend closings as needed. Prepare and edit settlement statements when needed. Process and coordinate closing files with the assistance and direction of the Operations Officer. Balance file with lenders and prepare necessary closing documents. Ensure timely processing of checks/disbursements for closings. Perform all post closing functions. Tear down closing files following closing, which includes shipping lender packet, making payoffs and recording documents. Document Recording (if applicable) Coordinate with closing attorney or appropriate personnel for document recording Verify checks payable to recording office are correct Deposit funds and cut checks where needed for recording Follow up with recording office or attorney for status of recorded documents as necessary. Other Duties Communicate regularly with Operations Officer regarding work volumes, customer issues and obstacles impacting production and quality. Special projects assigned by Operations Officer. Position Qualifications: High school graduate or equivalent with three years of clerical or underwriting experience related to title insurance, mortgage lending, legal support or loan processing. General knowledge of title insurance, legal instruments and terminology relative to conveying or encumbering property. Considerable ability to perform tasks relating to title insurance underwriting and administrative duties with minimum of supervision. Type with reasonable speed and accuracy. Analytical ability sufficient to analyze documents recorded in connection with a routine real estate transaction. Ability to work well under pressure, meet deadlines, organize workload and maintain accurate files. Ability to communicate effectively both orally and in writing, in person and by telephone.
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CareerBuilder – 1 day ago
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