Category Archives: ALTA Best Practices

ALTA Best Practices, Continuing Education

ALTA Best Practice Pillar 7

ALTA Best Practices

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This course is one in a series of Courses that discuss ALTA Best Practices. This one covers Pillar7. The objective of the course is for the learner to complete the section of their policy and procedure manual for the pillars discussed in the course. Also, upon completion the learner will be confident that they will be able to pass an ALTA Best Practice audit for the pillars discussed in the course.

streamline

Pillar 7 is about adopting and maintaining written procedures for resolving consumer complaints. The course covers the 38 questions asked in the ALTA Pillar 7 Workbook so that the learner understands what is expected to by compliant. The course covers the Action Items report, Assessment Readiness, and Certification

A process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.

Streamline Consulting has done the research and put together the content for the course. Streamline Consulting is a privately owned company that was formed in order to meet the personnel, technical and business needs of Title Insurance Companies. They are advocates for their clients in all aspects of the title insurance industry.

While the nature of the business is the same in all states, the nuances of each title company, even within the same city, can be very different. Streamline customizes every project and product for each title company, regardless of size, location or products and services provided to their customers.

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ALTA Best Practices, Continuing Education

ALTA Best Practices by Diane Evans

2 credits

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Current American Land Title Association President, Diane Evans discusses ALTA Best Practices. Her presentation includes a discussion of how the industry has arrived a the point where the promulgation of Best Practices is important. She covers legislation that requires title agencies to implement Best Practices and the role of the Consumer Financial Protection Bureau. This course covers an overview of each of the 7 Pillars

  • Pillar 1 – Licensing
  • Pillar 2 – Escrow Accounting
  • Pillar 3 – Protecting Non Public Personal Information
  • Pillar 4 – Pricing and Recording
  • Pillar 5 – Policy Production
  • Pillar 6 – Professional Liability Insurance
  • Pillar 7 – Consumer Complaints

Diane Evans has served the title insurance industry for more than three decades. She joined Denver, Colorado-based Land Title Guarantee Company in 1981 and currently serves as vice president. A member of the American Land Title Association’s (ALTA) Board of Governors and 2014-15 president, Diane also is a member of ALTA’s Government Affairs Committee, State Regulatory Advisory Committee, NAIC Committee and Agents Executive Section.

Additionally, she has served as chair of ALTA’s Abstracters and Title Insurance Agents Section Executive Committee. Diane has been active in the title industry in Colorado as well. She served as president of the Land Title Association of Colorado in 2001, served on its Board of Directors from 1992-2002 and continues to serve on its legislative committee. She has served on the Colorado Secretary of State E-Recording Panel, a member of the Producers Council of the Colorado Division of Insurance and the Colorado Division of Insurance Title Advisory Panel. She has served as chair of the State Board of Land Commissioners and on the Colorado State University System’s Board of Governors

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ALTA Best Practices, Continuing Education

New Integrated Mortgage Disclosure with Anne Anastasi

2 credits

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Former ALTA President Anne Anastasi discusses the New Integrated Mortgage disclosure in this course published by Learntitle.com. The course covers:

  • New terminology
  • New definitions
  • Aspects of inclusion on the “Provider List”
  • Tolerances
  • Preparation and Delivery
  • The new form

Anne AnastasiAnne Anastasi if a former president of the American Land Title Association. She has been instrumental in speaking for the Land Title Industry as the Consumer Financial Protection Bureau redesigns how real estate transactions will be done.

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