ALTA Best Practice #7 says:  “Create and stay up to date with written procedures for effectively managing consumer complaints.”

The reason for this is to  maintain and help a company grow, it is vital to have a system in place to effectively handle consumer complaints. In order to improve and grow it is important that complaints do not go undiscovered.

Steps to implement this Best Practice include:

1. Document and track all complaints, using a standard procedure.
2. Obtain enough information from clients, using standard procedures to be able to effectively resolve complaints.
3. Create an effective consumer complaint form.
4. Have a point of contact for client complaints.
5. Have a system in place that effectively helps get complaints to the correct personnel.
6. Create a log book, that lists a history of all complaints and their resolutions for records and training purposes.

Learntitle has worked with Streamline Consulting to develop a course that discusses all of the ALTA Best Practices.  It is good for 1 continuing educatin credit in several states.  Select your state to enroll